Committed To Your Care Policy

Committed To Your Care

We look forward to welcoming you to ‘Make Memories By The Lakes’.

Killyhevlin Lakeside Hotel & Lodges were one of the first to receive 'We’re Good To Go’ COVID-19 national industry standard and consumer mark to certify that the respective national guidance, including social distancing and cleanliness protocols, have been put in place.

Our ‘Committed To Your Care Policy, has been developed in line with government guidelines, has involved a significant investment in state-of-the-art technology including the introduction of thermal cameras to monitor temperatures of staff and guests arriving on-site, 24 hour hand sanitiser stations and established social distancing measures for team members and guests, supported by wall and floor signage as well as an enhanced cleaning regime, which we trust provides you with the reassurance to enjoy your stay.

Arrival & Departure To The Hotel

Killyhevlin Lakeside Hotel & Lodges were one of the first to receive 'we're good to go' covid-19 national industry standard and consumer mark certify that the respective guidance, including social distancing cleanliness protocols, have been put in place.

In line with the easing of restrictions we have updated our 'committed to your care' policy

Taste Of Killyhevlin

It is essential that all dining experiences, including breakfast and room service, are booked in advance.

LAKESIDE GRILL
Light Bites 11.00am - 17.00
Carvery Lunch Menu from 12.30pm - 15.00

Evening Lakeside Grill Menu:
Monday-Thursday: 16.00 - 21.00
Friday: 16.00 - 21.30
Saturday: 16.00 - 21.30
Sunday: 17.00 - 21.00

ROOM SERVICE
Available 10.00am - 10.00pm

Kalm Spa

Upgrade your experience with a luxury treatment at Kalm Spa; our treatment portfolio includes luxury Elemis treatments and a range of beauty treatments.
Open Daily. Pre-booking essential.

Flexible Booking Policy

Whilst we hope that your travel plans will not be disrupted as aresult of the Covid-19 virus, we continue to offer flexible cancellation termsand our Reservations Team are here to discuss any cancellation or postponement queries you may have by emailing info@killyhevlin.com

Your Stay- Guest Rooms / Self-Catering Lakeside Lodges

All high touch points within the accommodation will be thoroughly sanitised during each service. In keeping with continuing to reduce staff/guest contact guestrooms and Lodges will not be serviced during your stay.

Public Areas

Social distancing signage and hand sanitizer stations will be in place throughout all public areas as well as additional deep cleaning of hightouch surfaces,

Check in /Check Out

What time is check-in?

From 3.00 pm. Early check-in is unavailable at this time.

Thank you

We would like to thank you for your continued support, as a local family run hotel for over 40 years we appreciate your business and look forward to fully re-opening again soon.

Stay Safe.

Face Masks / Hygiene

Official NI Executive restrictions on wearing masks and social distancing have been removed, however it is recommended that Face Coverings should continue to be worn by guests entering and leaving the hotel and for movement inside. They are not required once seated. Our team will continue to wear facial protection during guest interaction within the hotel.

As we continue to fight the spread of the virus, good hand washing/sanitising practices remain vitally important and Hand sanitising units will continue to be available for guests convenience in public areas.

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Committed To Your Care Policy