Reasons To Book Direct

1) BEST Rate Guaranteed

You will always find the best rates on Killyhevlin.com

2) FREE Cancellation up to 48 Hours
Enjoy free cancellation up yto 48 Hours when booking on Killyhevlin.com

3) NO Booking Fee
We charge no booking fee on any bookings that you make on Killyhevlin.com

4) FREE Wi-Fi
Surf the internet and enjoy Free Wi-Fi during your stay at the Killyhevlin Hotel

5) FREE Newspaper
Keep up to date with the world and enjoy reading your complimentary newspaper

Committed To Your Care Policy

Care Policy

IMPORTANT INFORMATION Updated 29.7.20

Kommitted To Your Care

Our team are thrilled to welcome guests back to 'Make Memories By The Lakes’.  Our tranquil Lakeside location on the outskirts of Enniskillen, Ireland's only island town, is the picture perfect setting to ‘Konnect By The Lakes’ with family and friends.  

We have outlined some of our re-opening plans which have been developed in line with government guidelines. We trust that these provide you with the reassurance needed to make your travel plans.

Thank you for your continued loyalty, trust and support.

Flexible Booking Policy

Whilst we hope that your travel plans will not be disrupted as a result of the Covid-19 virus, we continue to offer flexible cancellation terms and our Reservations Team are here to discuss any cancellation or postponement queries you may have by emailing info@killyhevlin.com

Your Stay - Guest Rooms / Self-Catering Lakeside Lodges

In line with our ‘Committed To Your Care’ Policy all stays are based on a minimum of a 2 night stay - arrival options Sunday, Wednesday or Friday.

Our dedicated House Keeping team will build upon the already high standards of housekeeping and hygiene. New standards include the introduction of room seals to indicate that your guest room has not been accessed since being thoroughly cleaned.

Public Areas

Social distancing signage and hand sanitizer stations will be in place throughout all public areas. Additional deep cleaning of high touch surfaces, and ‘last cleaned’ charts on display.

Reception

Our friendly professional Reception Team remain on hand to assist with any queries. Updated procedures include reduced contact at check-in, contactless transactions, front desk screens, sanitiser stations,digital check in, sanitised key-cards and paperless check-out.

Payment

All guests will be required to pay by credit / debit card (removing cash transactions). All card terminals will be sanitised regularly.Alternatively guests can pre-pay by telephone prior to arrival or departure.

Check in / Check Out

In line with our ‘Committed To Your Care’ Policy all stays are based on a minimum of a 2 night stay.

What time is check-in?  From 3.00 p.m. Early check-in is unavailable at this time.

We have invested in Digital Key technology for guests who desire to have a contactless arrival experience. If a physical key is required,it will be sanitised prior to use.

To help minimise contact, we will be providing a paperless checkout service.

Dining Experiences

Advance Booking Essential Book Online or Call +44 (0)28 6632 3481

It is essential that all dining experiences, including breakfast and room service, are booked in advance. This allows us to manage the volume of guests and team members within any one area, to ensure social distancing guidelines are adhered to.

All seating areas will be arranged to comply with safe social distancing guidelines.

Our Reservations Team will be in contact with you to pre-book your dining times.

Breakfast

We are introducing an A la Carte breakfast menu in order to manage your dining experience safely, Service Times 8.00 a.m. – 10.30 a.m. daily.

Alternatively breakfast can be served to your guestroom by completing a room service order.

Lakeside Grill / Kove Restaurant

Lakeside Grill 
Snack Menu  12 noon – 6.00 p.m.

Lunch Menu  From 12.30pm 

Evening Menu From 4pm 

Kove Restaurant 
Evening Menu 6.00p.m.– 9.00 p.m

Afternoon Tea 
Thursday – Sunday 3pm – 5pm Pre-booking essential  


Lakeside Bar  

Our bar areas will provide table service only. Our table layouts will comply with social distancing, creating a safe environment for our team members and guests.

Kalm Spa 
Kalm Spa at Killyhevlin Lakeside Hotel & Lodges re-open from Friday 17th July 2020Restore your Kalm, ease away your tensions and pamper yourself with a luxury Elemis treatment. Updated Treatment  Portfolio details coming soon.

Pre-booking essential. Call 028 6632 3481

Killyhevlin Health Club – Leisure Facilities

It is planned that inline with Government Guidelines Indoor Swimming Pool at Killyhevlin Health Club will be open to residents from August 2020 with social distancing and increased health and safety precautions in place.
We are awaiting Government guidelines with regards to opening our other leisure facilities