Committed To Your Care Policy

We Are Open

We look forward to welcoming you to ‘Make Memories By The Lakes’.

Killyhevlin Lakeside Hotel & Lodges were one of the first to receive 'We’re Good To Go’ COVID-19 national industry standard and consumer mark to certify that the respective national guidance, including social distancing and cleanliness protocols, have been put in place.

Committed To Your Care Policy

Our  ‘Committed To Your Care Policy, has been developed in line with government guidelines, has involved a significant investment in state-of-the-art technology including the introduction of thermal cameras to monitor temperatures of staff and guests arriving on-site, 24 hour hand sanitiser stations and established social distancing measures for team members and guests, supported by wall and floor signage as well as an enhanced cleaning regime, which we trust provides you with the reassurance to enjoy your stay.

Arrival& Departure To The Hotel

All guests will have a temperature check completed discreetly on arrival to the hotel using state of the art thermal cameras and contact details(of non-residents) will be taken to comply with track and trace.

In line with government regulation, all guests are required to wear face masks in the public areas. These can be removed when seated during meal times.

Visible markings will guide you safely in the hotel lobby, and our colleagues will observe social distancing whilst checking you in and out, please adhere to our one way system

Our friendly professional Reception Team remain on hand to assistwith any queries. Updated procedures include reduced contact at check-in, contactlesstransactions, front desk screens, sanitiser stations, digital check in, sanitised key-cards and paperless check-out.

Taste Of Killyhevlin

All seating areas will be arranged to comply with safe social distancing guidelines.
It is essential that all dining experiences, including breakfast and room service, are booked in advance. This allows us to manage the volume of guests and team members within any one area, to ensure social distancing guidelines are adhered to.

PublicAreas

Our lounges and dining areas enjoy large open spaces for you toenjoy. However, we are conscious that these are shared spaces and have putadditional cleaning measures in place for your comfort.

Kalm Spa

Upgrade your experience with a luxury treatment at Kalm Spa; our treatment portfolio includes luxury Elemis treatments and a range of beauty treatments from leading brands Jessica Nails, Geleration, and Vita Liberata. Open Daily. Pre-booking essential.

Flexible Booking Policy

Whilst we hope that your travel plans will not be disrupted as aresult of the Covid-19 virus, we continue to offer flexible cancellation termsand our Reservations Team are here to discuss any cancellation or postponement queries you may have by emailing info@killyhevlin.com

Your Stay- Guest Rooms / Self-Catering Lakeside Lodges

Our dedicated House Keeping team will build upon the already high standards of housekeeping and hygiene. New standards include the introduction of room seals to indicate that your guest room has not been accessed since being thoroughly cleaned.

Public Areas

Social distancing signage and hand sanitizer stations will be in place throughout all public areas as well as additional deep cleaning of hightouch surfaces,

Payment

All guests will be required to pay by credit / debit card(removing cash transactions). All card terminals will be sanitised regularly.Alternatively guests can pre-pay by telephone prior to arrival or departure.

Reception

Our friendly professional Reception Team remain on hand to assist with any queries. Updated procedures include reduced contact at check-in, contactless transactions, front desk screens, sanitiser stations, digital checkin, sanitised key-cards and paperless check-out.

Check in /Check Out

In line with our ‘Committed To Your Care’ Policy all stays are based on a minimum of a 2 night stay.

What time is check-in?  From3.00 p.m. Early check-in is unavailable at this time.

We have invested in Digital Key technology for guests who desire to have a contactless arrival experience. If a physical key is required, it will be sanitised prior to use.

To help minimise contact, we will be providing a paperless checkout service.