IMPORTANT INFORMATION Updated 1.7.20
Kommitted To Your Care
Our team is dedicated to preparing to welcome you back to 'Make Memories By The Lakes’ from Friday 26th June 2020 - with the re-opening of our Self-Catering Lakeside Lodges, followed by the re-opening of Killlyhevlin Lakeside Hotel on Wednesday 15th July 2020.
Our tranquil Lakeside location on the outskirts of Enniskillen, Ireland's only island town, is the picture perfect setting to ‘Konnect By The Lakes’ with family and friends.
We have outlined some of our re-opening plans which have been developed in line with government guidelines. We trust that these provide you with the reassurance needed to make your travel plans.
Thank you for your continued loyalty, trust and support.
Flexible Booking Policy
Whilst we hope that your travel plans will not be disrupted as a result of the Covid-19 virus, we continue to offer flexible cancellation terms and our Reservations Team are here to discuss any cancellation or postponement queries you may have by emailing info@killyhevlin.com
Your Stay - Guest Rooms / Self-Catering Lakeside Lodges
Our dedicated House Keeping team will build upon the already high standards of housekeeping and hygiene. New standards include the introduction of room seals to indicate that your guest room has not been accessed since being thoroughly cleaned.
Public Areas
Social distancing signage and hand sanitizer stations will be in place throughout all public areas. Additional deep cleaning of high touch surfaces, and ‘last cleaned’ charts on display.
Reception
Our friendly professional Reception Team remain on hand to assist with any queries. Updated procedures include reduced contact at check-in, contactless transactions, front desk screens, sanitiser stations,digital check in, sanitised key-cards and paperless check-out.
Payment
All guests will be required to pay by credit / debit card (removing cash transactions). All card terminals will be sanitised regularly.Alternatively guests can pre-pay by telephone prior to arrival or departure.
Check in / Check Out
In line with our ‘Committed To Your Care’ Policy all stays are based on a minimum of a 2 night stay.
What time is check-in? From 3.00 p.m. Early check-in is unavailable at this time.
We have invested in Digital Key technology for guests who desire to have a contactless arrival experience. If a physical key is required,it will be sanitised prior to use.
To help minimise contact, we will be providing a paperless checkout service.
Dining Experiences
All seating areas will be arranged to comply with safe social distancing guidelines.
Advance Booking Essential Book Online or Call +44 (0)28 6632 3481
It is essential that all dining experiences, including breakfast and room service, are booked in advance. This allows us to manage thevolume of guests and team members within any one area, to ensure social distancing guidelines are adhered to.
Our Reservations Team will be in contact with you to pre-book your dining times.
Breakfast
We are introducing an A la Carte breakfast menu in order to manage your dining experience safely, Service Times 8.00 a.m. – 10.30 a.m. daily.
Alternatively breakfast can be served to your guestroom by completing a room service order.
Lakeside Grill / Kove Restaurant
Lakeside Grill
Snack Menu 12noon – 6.00 p.m.
Lunch Menu From 12.30pm
Evening Menu From 4pm
Kove Restaurant
Evening Menu 6.00p.m.– 9.00 p.m
Afternoon Tea
3pm-5pm daily
Lakeside Bar
Our bar areas will provide table service only. Our table layouts will comply with social distancing, creating a safe environment for ourteam members and guests.
Killyhevlin Health Club – Leisure Facilities
It is planned that inline with Government Guidelines Indoor Swimming Pool at Killyhevlin Health Club will be open to residents from August 2020 with social distancing and increased health and safety precautions in place.
We are awaiting Government guidelines with regards to opening our other leisure facilities
Kalm Spa
We are awaiting further Government guidelines and hope to have a re-opening date soon.Our dedicated Spa Therapists are looking forward to easing your 'lockdown' tension and giving you a much need boost and restoring your Kalm. Re-opening details coming soon.