Reasons To Book Direct

1) BEST Rate Guaranteed

You will always find the best rates on Killyhevlin.com

2) FREE Cancellation up to 48 Hours
Enjoy free cancellation up yto 48 Hours when booking on Killyhevlin.com

3) NO Booking Fee
We charge no booking fee on any bookings that you make on Killyhevlin.com

4) FREE Wi-Fi
Surf the internet and enjoy Free Wi-Fi during your stay at the Killyhevlin Hotel

5) FREE Newspaper
Keep up to date with the world and enjoy reading your complimentary newspaper

Relax and Discover

A New You

How to Spa

Spa Treatment Times

10am-6pm

Health Check

We ask that if you are or anyone in  your household are experiencing COVID-19 symptoms such as a high temperature, a new, continuous cough or loss or change to your sense of smell or taste to please postpone their visit to a later date.
We would also ask that any customers that may have visited countries affected by Covid-19 or have been in contact with a confirmed case, please postpone their visit.
 Guests with a temperature of over 38 will be denied entry to the Spa.

Special Considerations

If you have high blood pressure, heart conditions, allergies or other medical complications we advise that you consult your doctor before booking any spa treatments. If you have a medical condition and would like to know what treatments you can avail of, please ask our spa therapists who will be happy to assist you. You will be asked to complete a consultation and covid-19 questionnaire using a sanitized pen.

Arrival

Please arrive to The Spa 15 minutes prior to your appointment time. Please keep a 2 meter distance from anyone else while in the Spa other than during the treatment.

On arrival for your treatment, please sanitise your hands with the sanitiser provided at the spa reception. A routine temperature check will be taken on arrival. 

Guests will be taken straight to the treatment room please try not to touch anything unnecessarily.

You will be asked to place your personal belongings in the lined receptacle and use the hand   sanitizer provided to clean your hands.

PPE / Face Masks

Your therapist will be wearing PPE during all treatments, we kindly ask that your wear a face mask for all treatments.  As per current Government advice masks are not mandatory but please feel free to wear your own or we can supply a disposable one.  (Due to the close contact nature of some treatments we will ask you to wear a mask).
Water will be available in disposable cups.

Spa Changing Facilities

Spa guests will prepare for their treatment in their designated treatment room as Spa changing facilities are currently closed in line with Government guidelines. There will be no shower facilities available at the spa.

Post Treatment

Your therapist will escort you to either the exit or *relaxation room   *(dependant on social distancing). Please dispose of any supplied masks appropriately on exit.

Relaxation Suite
Our Relaxation Suite is open for Spa Guests, however we are unable to provide refreshments or reading material in accordance with guidelines. Time will be restricted to 60 minutes use of the Relaxation Suite.

Hydrotherapy Areas

Our hydrotherapy facilities – Indoor Swimming Pool, Sauna, Jacuzzi and Outdoor Hot Tub are currently closed in line with government guidelines.

Electronic Devices

The Spa is a sanctuary for the mind, body and soul. Out of consideration for others, we request that visitors keep noise to a minimum. Mobile phones and electronic devices must be switched off before entering The Spa. Treatments and spa facilities are only available to persons aged 16 years and over.

Contraindications

All treatments are carried out subject to completion of our questionnaire, which you will be required to complete on arrival. Some medical conditions may restrict the treatments you can avail of. You are asked to contact us or your GP prior to arrival (with a doctor’s note if applicable). If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability. Therapist requested: If you request a particular therapist we endeavour to deliver but this is not always possible.

Individual/Group Bookings

A valid credit card number will be required and confirmed with a 50% deposit to secure your booking. We recommend that you book in advance of your arrival at the Spa in order to secure your preferred date and time of treatments.

 

Payment

We are encouraging card / contactless payments where possible but cash is also being accepted and hotel guests can charge to their room. All prices are quoted in sterling pounds per person and are subject to change without prior notice. We also reserve the right to modify or discontinue treatments without prior notice.

 

Cancellation Policy –Individual Bookings

As a courtesy to other clients, 24 hour notice is required, otherwise a 100% cancellation fee will be incurred on the given credit card or the deposit forfeited. Full charge will be imposed for a ‘no show’ or on the day cancellation.

Cancellation Policy – Group Bookings (4 people +)

As a courtesy to other clients, a fourteen day notice is required; otherwise a 50% cancellation fee will be incurred. If less than 7 days prior to arrival a 100% cancellation fee will be incurred.  Full charge will be imposed for a ‘no show’.

 

Refund Policy

Treatment packages are non-refundable and non-transferable.

If Late for an Appointment

Appointment times must be adhered to. Should you arrive late, your treatment will end at the appointed time and full payment must be made.

 

Valuables

We recommend that no jewellery be worn at the Spa. The management accepts no responsibility for the loss of valuables brought onto Spa premises.

Home Care

To continue your spa journey at home all products can be purchased at the Spa.

Price Policy

All prices are correct at time of entry/ print. Please note all prices are subject to change without prior notice.