We ask that any guests experiencing COVID-19 symptoms such as a high temperature, a new, continuous cough or loss or change to your sense of smell or taste to please postpone their visit to a later date. We would also ask that any customers that may have visited countries affected by COVID-19 or have been in contact with a confirmed case, please postpone their visit. Guests with a temperature of over 38 will be denied entry to the Spa.
All treatments are carried out subject to completion of a Questionnaire on arrival to the Spa. Some medical conditions may restrict the treatments you can avail of. You are asked to contact us or your GP prior to arrival (with a doctor’s note if applicable). If any treatment is found to be unsuitable, a qualified therapist SPA INFORMATION will recommend, where possible, an alternative treatment, subject to availability. Therapist requested: If you request a particular therapist we endeavour to deliver but this is not always possible.
Your Spa Therapist will be wearing a Face Mask during your treatment, you may be required to wear a face mask.
Please arrive to The Spa 15 minutes prior to your appointment time. On arrival for your treatment, please sanitise your hands with the sanitiser provided at the spa reception.
SPA PACKAGE GUESTS
For your comfort you will be provided with a locker, robe, towel and slippers. All guests using the hydrotherapy facilities must ensure that swim-wear including a swim hat is worn at all times.
We are encouraging card / contactless payments where possible but cash is also being accepted and hotel guests can charge to their room. All prices are quoted in sterling pounds per person and are subject to change without prior notice. We also reserve the right to modify or discontinue treatments without prior notice.
CANCELLATION POLICY – INDIVIDUAL BOOKINGS
As a courtesy to other clients, 48 hour notice is required, otherwise a 100% cancellation fee will be incurred on the given credit card or the deposit forfeited. Full charge will be imposed for a ‘no show’ or on the day cancellation.
CANCELLATION POLICY – GROUP BOOKINGS (4 PEOPLE +)
As a courtesy to other clients, a 14 day notice is required; otherwise a 50% cancellation fee will be incurred. If less than 7 days prior to arrival a 100% cancellation fee will be incurred. Full charge will be imposed for a ‘no show’.
Our Relaxation Suite is open for Spa Guests, however we are unable to provide refreshments or reading material in accordance with guidelines. Time will be restricted to 45 minutes use of the Relaxation Suite.
The Spa is a sanctuary for the mind, body and soul. Out of consideration for others, we request that visitors keep noise to a minimum. Mobile phones and electronic devices must be switched off before entering The Spa. Treatments and spa facilities are only available to persons aged 16 years and over.
Treatment packages are nonrefundable and non-transferable.
IF LATE FOR AN APPOINTMENT
Appointment times must be adhered to. Should you arrive late, your treatment will end at the appointed time and full payment must be made.
We recommend that no jewellery be worn at the Spa. The management accepts no responsibility for the loss of valuables brought onto Spa premises.
To continue your spa journey at home all products can be purchased at the Spa.
All prices are correct at time of entry/ print. Please note all prices are subject to change without prior notice.