Recruitment

Health & safety in the work place.

Food safety in the work place.

Providing excellent customer service.

Cleaning, prepping and stocking the work place for service& closing up duties after service.

Service & knowledge of alcoholic, non-alcoholic, hot& cold beverages.

Service & knowledge of wines, cocktails and specialitycoffees.

Collection of payment.

Charging to guest rooms.

Security of bar stock.

Providing room service if required.

Assist prepare and clear rooms for events if required.

Assist with other duties which provide service excellence tothe hotel guest.

Adhering to company policy & procedure.

• Excellent customer care with a knowledge of food hygiene and health & Safety in the workplace.
• Provide excellent food and beverage service by preparing the work area for service and clear down afterwards.
• Serve food & drinks by providing table, room & buffet/carvery styles of service.
• Handle guest bills & payment.

Customer care skills.

Reception duties.

Provide facial treatments.

Provide eyelash & eyebrow treatments.

Hair removal using waxing techniques.

Provide manicure & pedicure treatments.

Provide make-up treatment, plan & promote make-up activities.

Attend & pass training with Elemis to the required standard to be able to administer treatments as described & promote sales of Elemis products.

Build a regular client base with non-members & non-residents.

Promote additional products & services.

Develop & maintain effectiveness at work.

Control receipt, storage & issues of stock.

Maintain health & safety & cleanliness of work place, equipment/ materials.

• To report to Head Chef, Senior Sous Chef & Hotel Management.
• To maintain standards for the appearance and behaviours of the kitchen team.
• To assist develop the skills and knowledge of the Commis Chefs.
• To be a key team player.
• To maintain a clean and tidy work place and participate in the necessary tasks required to keep work areas safe and to retain our Scores on the Doors 5 star rating.

• Handling guest requests, belongings and personal items with the utmost care, security and discretion.
• Taking pride in showcasing our public areas ensuring the highest standards of cleanliness.
• Always putting our guests first.
• To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
• To clean, maintain, service and present our 71 bedrooms with ensuite bathrooms.
• To replace glasses, mugs and cutlery in the rooms.
• To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
• To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards.
• To complete audits of the rooms on occupied rooms and departure rooms.
• To ensure service areas are kept tidy and clear.
• To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel).
• To clean, maintain, service and present the on-site self catering accommodation.

Customer care. Checking in and checking out guests. Guest enquiries and problems. Guest accounts and payments. Administration. Other duties within the capabilities of the applicant the scope of the role.

Banqueting & Function Staff required to ensure high quality customer care. Service of food & beverages.

• Customer care.
• Service of food & beverages.
• Serving at functions, buffets, carvery, tray service, afternoon teas & grill bar, Kove Restaurant (according to business requirements).
• Product knowledge, menus, locality, hotel facilities.
• Maintaining a clean and tidy work area.
• Preparing for service and cleaning after service.

Responsibilities:

overall operational management of the kitchens on a daily basis

accountability for managing kitchen budget and controlling expenditure (including wages %)

accountability for stock management, deliveries, rotation and security

develop on Supplier relationships

delivering consistent high standards of cuisine and service

developing and enhancing menus in line with customer demands, satisfaction and feedback and which will also demonstrate the use of local produce e.g., “Taste of Ulster” and allergen awareness/ food intolerances and keep up with current dining trends

managing HACCP, food safety, COSHH and other legalities kitchen related

ensuring kitchen fixtures, equipment and premises are maintained to a high standard

managing, motivating, coaching and developing the entire kitchen team – chefs, stores, KPs & wash-up and carrying out job chats and appraisals

overseeing daily operations at all work stations, assisting in completing daily prep and ensuring required ingredients are available and of the desired quality and food is prepared for service times

maintain working relationships with other departments and personnel throughout the Killyhevlin considering their needs and the implications on the kitchen

ensure Killyhevlin procedures and standards for quality are fully adhered to

attend management meetings and hold regular departmental team briefings

assist with kitchen recruitment and deal with HR issues

contribute to the development of the Killyhevlin Business Plan, projects and initiatives to maintain our market position

• Develop and implement strategic marketing plan to grow market share and meet revenue targets within budget in collaboration with senior management.
• Represent the hotel at local, national events, workshops, tradeshows including (but not limited to) Meet the Buyer, ITOA, NIHF.
• Review and analyse sales, marketing, and revenue activities to ensure targets are achieved and strategies remain competitive.
• Manage key external relationships, including Booking engine provider, PR agencies, representation agencies, travel networks.
• To manage in-house and offline marketing/advertising collateral such as posters, brochures, flyers, menus, wedding adverts etc.
• To support duty management / front office team with requests for marketing information in a timely manner.
• To ensure all website menus/information is accurate and correct.
• To ensure all third-party site information about the hotel's various departments are all up to date.
• To work with the PR company in approving requests and issuing information as required.
• To join the monthly sales & marketing meeting and to action plans set out for the month ahead.
• To assist with photoshoots/video.
• Experience working collaboratively with revenue management, sales, and marketing teams in conjunction with each other.
• Manage and optimise CRM and guest retention strategies.
• Experience working collaboratively with revenue management, sales teams in conjunction with each other.
• To manage and monitor the resort's social media accounts in a consistent and professional manner through use of content calendars and scheduled posts.
• To produce & publish content and to respond to guest/user content and messaging.
• Meta Campaign Management & Execution.
• Launch and manage the full lifecycle of Meta ad campaigns, ensuring they are relevant, engaging, and aligned with campaign goals.
• Plan and promote hotel events, seasonal promotions, and partnership activities.
• Coordinate PR activities and liaise with media outlets and influencers.
• Prepare press releases, newsletters, and communication materials.
• Plan and manage PR, influencer, and local community engagement initiatives to raise brand awareness and drive visitation.

• Answer phone calls and attend to guests' requests to book rooms/ self-catering or events at the hotel.
• Check on the internal booking system and make the booking for the guest including dining reservations.
• Accurately input reservation details into the Guestline PM System ensuring completeness and correctness of the reservation record and any related filing of correspondence.
• Assist guests with inquiries, requests, changes and modifications to their reservation for dates, room type, special accommodation and provide solutions to ensure guest satisfaction.
• Promote hotel services, accommodation types, amenities & packages to guests during the booking process, identifying opportunities for upselling and enhancing the guests’ experience and maximising revenue.
• Have a thorough understanding of hotel products and facilities (and those of our local competitors) to ensure guest and customer needs are met and exceeded.
• Confirm reservations with guests, providing confirmation details, reservation policies and relevant information to ensure guests have an excellent stay.
• Obtain payment information and run credit/debit card payments when required.
• Liaise and consult with the other Reservation and reception staff in respect of OTAs, group and agency bookings, special rates and discounts.
• To ensure the overbooking and close out procedure is in accordance to the hotel and company guidelines.
• Liaise and consult with the other Reservation and reception staff as well as other departments to provide detailed handovers including all amendments, late bookings and special requests so that the next shift runs smoothly
• Send and receive emails and monitor the inbox for bookings and take and manage online booking through the online booking system.
• Provide outstanding customer service to all guests at all times, sending out requested information to potential guests as per hotel standards.
• Follow up with guests who may have had an issue with online or telephone bookings and work with the relevant departments to resolve problems promptly and satisfactorily.
• Support the hotel’s sales and revenue management efforts by identifying opportunities for room sales, optimizing occupancy and implementing strategies to maximise room revenue and profitability.
• Maintain accurate records of reservation activities, including guest profiles, booking statistics, revenue reports and generate reservation related reports as needed for management analysis and decision making.
• Assist with Christmas and Special Event bookings as required.
• Cover reception breaks if required and support the hotel operation in times of high demand and to understand that business demands sometimes make it necessary to move personnel from their accustomed shift and an amount of flexibility is required
• Actively work as part of the team to achieve the department and hotel objectives successfully.