Recruitment

Our Part-Time Hotel Night Porter will offer a warm, memorable and personalised welcome while providing efficient, prompt, trouble free and courteous service to residents and guests in absence of Managers and other staff during the night. Our Night Porter will be responsible for the security of the hotel, (interior and exterior) and our overnight guests and will keep public areas clean and tidy, set meetings and functions for the following day’s events as per the Manager’s instructions and ensure the breakfast restaurant is set to the required standard. Being able to complete tasks accurately and within the given deadlines is essential

• Report for duty punctually in the correct uniform, paying attention to hygiene and tidiness.
• Work closely with Reception and Management and carry out any request that they may have in relation to customer needs.
• To have working knowledge of computers for charging drinks, food and checking-in and out residents.
• Ensure that wake up calls are made promptly and newspapers are ordered and delivered.
• Be fully aware of all daily and weekly events in the hotel and be familiar with and promote hotel facilities and attractions within the property.
• Assist Guests with any requests e.g., information, making bookings, directions, handle, follow up and communicate any comments or complaints. Pass on to relevant Managers if unable to handle.
• Provide room service to Guests in accordance with Hotel Policies.
• Serve the late bar for residents in accordance with Hotel Policies.
• Monitoring the main door at night, ensuring all Guests show their room card prior to gaining entry into the late bar and receiving signatures for room charges.
• To ensure the bar closes at the appropriate time and that Guests are politely escorted (if needs be) to their bedrooms.
• Carry out fire and security walks during your shift and sign logs. Remove blockages and obstacles.
• Be confident to decide if it is necessary to raise the alarm and vacate the building and to recognise when guests have caused the alarm to go off and no need to vacate.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures and report all potential and real hazards immediately.
• To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
• To clean and ensure the foyer and surrounding public areas are left clean and tidy.
• To ensure back of house areas, including kitchen area where night porter prepare food is left clean.
• To set-up rooms as directed by the Duty manager and assist other departments (if required) with preparation for the following day.
• Record any Health/safety or maintenance faults in the book at Reception and ensure they are communicated to management.
• Ensure that all tasks are completed on each shift, record any unusual occurrences, faulty equipment etc or other problems arising to the Duty Manager and take appropriate action and ensure a thorough handover takes place at the end of the shift.
• Due to the nature of the Hotel industry, you must be flexible and available to work additional shifts when other Night Porter is on leave and accept reasonable changes or additions in work hours.
• Due to the nature of the industry, be flexible and available to work additional shifts when other Night Porter is on leave & accept reasonable changes or additions in work hours, which are necessary for the uninterrupted guest service.
• Attend meetings and training sessions as and when required e.g. Health and Safety, Fire Training.
• To carry out additional duties as requested by Management.

• Support Head Chef managing the kitchen.
• Deputise for Head Chef in their absence.
• Manage kitchen staff, including rota, disciplinary & HR issues in the absence of Head Chef.
• Supervise food preparation.
• Lead chefs in cooking & preparing meals, including checking food quality & overseeing cooking techniques.
• Prepare & cook food (hands on role).
• Take responsibility for more technical elements of cuisine.
• Induct new employees.
• Train junior chefs.
• Design / help Head Chef create menus.
• Work within specified budgets.
• Order supplies & negotiate with suppliers.
• Ensure kitchen meets high quality standards.
• Complete food hygiene documents to comply with the law & write environmental health reports when necessary.
• Establish strong relationships with staff in other areas of the business, including managers and front of house teams.
• Organise produce & ensure strict adherence to food hygiene regulations.

To provide an excellent casual dining experience for guests while meeting the required standards of menu knowledge and service.

Killyhevlin Function and Events Food & Beverage Staff coordinate and execute events, conferences, weddings, and banquets and assist with general food and beverage service duties as required. Responsibilities include setting up/breaking down dining/ conference rooms, greeting guests, serving food and drinks and providing excellent customer service. Ideal candidates will have a good education, excellence in customer service and flexibility to work shifts.

• Customer care.
• Guest enquiries, requests and deal with any problems.
• Product knowledge, menus, locality and hotel facilities.
• Assisting set up and clear rooms as per the client requirements.
• Service of food & beverages.
• Serving at functions; buffets, carvery, tray service, afternoon teas & grill bar and Kove Restaurant (according to business requirements).
• Maintaining a clean and tidy work area.
• Preparing for service and cleaning after service.

Responsibilities:

overall operational management of the kitchens on a daily basis

accountability for managing kitchen budget and controlling expenditure (including wages %)

accountability for stock management, deliveries, rotation and security

develop on Supplier relationships

delivering consistent high standards of cuisine and service

developing and enhancing menus in line with customer demands, satisfaction and feedback and which will also demonstrate the use of local produce e.g., “Taste of Ulster” and allergen awareness/ food intolerances and keep up with current dining trends

managing HACCP, food safety, COSHH and other legalities kitchen related

ensuring kitchen fixtures, equipment and premises are maintained to a high standard

managing, motivating, coaching and developing the entire kitchen team – chefs, stores, KPs & wash-up and carrying out job chats and appraisals

overseeing daily operations at all work stations, assisting in completing daily prep and ensuring required ingredients are available and of the desired quality and food is prepared for service times

maintain working relationships with other departments and personnel throughout the Killyhevlin considering their needs and the implications on the kitchen

ensure Killyhevlin procedures and standards for quality are fully adhered to

attend management meetings and hold regular departmental team briefings

assist with kitchen recruitment and deal with HR issues

contribute to the development of the Killyhevlin Business Plan, projects and initiatives to maintain our market position

Ensuring new starts are registered on the facial recognition clocking system & fully inducted on how the clocking system, rotas and payments operate, ensuring any starter information and ID is collected and recorded appropriately.
Track, advise and authorise holiday entitlement for employees, liaising with Accounts/Payroll.
Monitor aspects of employee performance e.g. attendance and sickness.
Liaise with relevant managers for any missed clockings, holidays, sick days, maternity/paternity.
Gather and input essential data including starters, leavers, sickness, overtime and expenses claims.
Respond to staff queries.
Assist with the operation & management of the Workflow Infinity App.
Go through all timesheets updating holiday entitlements.
Actively participate in recruitment and selection in conjunction with departmental managers.
Actively deliver induction and onboarding to new recruits.
Assist and ensure all paperwork for employees is up to date including contracts, handbook issued, etc.
Assist managers to complete annual appraisals and or quarterly job chats.
Assist, advise and handle disciplinary procedures and formal grievances in conjunction with departmental managers.
Review and ensure company policies and procedures comply with employment regulations.
Respond to staff queries professionally.
To retain the Investors in People award, the ideals set by IiP and the objectives set by this hotel.
Assist planning external training and delivering in-house training.
Assist to complete a company wide training needs analysis and develop an appropriate inclusive training programme and to be implemented in conjunction with departmental managers while ensuring the business remains operational.
Extract information and compile reports as required and prepare and provide reports as necessary to GM on request.
In addition to the above duties, you may be required from time to time, at the discretion of management, to complete other duties considered to be within your capabilities.

Position Summary: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs.  Shifts (Monday, Wednesday, Friday from 9am to 5.30pm) with flexibility

Key Activities:

• Respond and attend to guest repair requests.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests.
• Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. · Communicate with different types of people to comprehend what they want and to provide them with information and assistance. · Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. · Update the maintenance work order form / Job-book and file them.
• Ability to interpret readings from meters & gauges and other measuring units.
• Ability to prioritize and organize work assignments.
• Ability to work under pressure situations and exercise good judgements.
• Ability to focus attention on details, speed and accuracy.
• Ability to maintain confidentiality of hotel guests and pertinent hotel information. · Ability to ensure security of guest room access and hotel property. · Ability to read and understand test equipment, measuring devices, and safety manuals.
• Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. · Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. · Program TV's and perform general housekeeping and engineering-related inventory duties.
• Test, troubleshoot and perform basic repair on all types of equipment.
• To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. · To operate as an independent mechanic by analysing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality. · To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency. · To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
• Read and understand blueprints, schematic drawings, and technical parts breakdown.
• Carry out specific oral and written instructions. · Maintain maintenance inventory and requisition parts and supplies as needed.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Maintains the hotel facility and related equipment in a safe and efficient manner.
• Train and instruct other members of the staff through sharing of knowledge and skills.
• Perform any other duties as assigned by the management or supervisors within your skills set and capabilities

• Ensuring new starts are registered on the facial recognition clocking system & fully inducted on how the clocking system, rotas and payments operate, ensuring any starter information and ID is collected and recorded appropriately.
• Track, advise and authorise holiday entitlement for employees.
• Ensure fortnightly hours are recorded on staff timesheets in preparation for payroll processing and track any anomalies.
• Monitor aspects of employee performance e.g. attendance and sickness.
• Liaise with relevant managers for any missed clockings, holidays, sick days, maternity/paternity.
• Gather and input essential data including starters, leavers, sickness, overtime and expenses claims.
• Respond to staff queries professionally.
• Assist with the operation & management of the Workflow Infinity App.
• Input information onto Sage Payroll.
• Go through all timesheets updating holiday entitlements.
• Process and print any p45s or related forms.
• Process Pension payments.
• To retain the Investors in People award.
• Assist extract information and compile reports as required and assist prepare and provide reports as necessary to GM on request.
• In addition to the above duties, you may be required from time to time, at the discretion of management, to complete other duties considered to be within your capabilities.