Recruitment

• Keep all kitchen work surfaces (counters, sinks, stoves, walls) clean and sanitised
• Sweep and mop floors at the beginning and ending of shifts
• Be ready to clean up spills to avoid hindering operations
• Wash cookware, utensils and cutlery fast to keep them in rotation
• Arrange equipment and ingredient deliveries
• Keep the food and supply storage areas organized
• Take out the garbage and ensure recycling takes place
• Help with routine food prep tasks (such as peeling and chopping vegetables) when needed

• Excellent customer care with a knowledge of food hygiene and health & Safety in the workplace.
• Provide excellent food and beverage service by preparing the work area for service and clear down afterwards.
• Serve food & drinks by providing table, room & buffet/carvery styles of service.
• Handle guest bills & payment.

Customer care skills.

Reception duties.

Provide facial treatments.

Provide eyelash & eyebrow treatments.

Hair removal using waxing techniques.

Provide manicure & pedicure treatments.

Provide make-up treatment, plan & promote make-up activities.

Attend & pass training with Elemis to the required standard to be able to administer treatments as described & promote sales of Elemis products.

Build a regular client base with non-members & non-residents.

Promote additional products & services.

Develop & maintain effectiveness at work.

Control receipt, storage & issues of stock.

Maintain health & safety & cleanliness of work place, equipment/ materials.

Our Hotel Night Porter will offer a warm, memorable and personalised welcome while providing efficient, prompt, trouble free and courteous service to residents and guests in absence of Managers and other staff during the night. Our Night Porter will be responsible for the security of the hotel, (interior and exterior) and our overnight guests and will keep public areas clean and tidy, set meetings and functions for the following day’s events as per the Manager’s instructions and ensure the breakfast restaurant is set to the required standard. Being able to complete tasks accurately and within the given deadlines is essential

• Report for duty punctually in the correct uniform, paying attention to hygiene and tidiness.
• Work closely with Reception and Management and carry out any request that they may have in relation to customer needs.
• To have working knowledge of computers for charging drinks, food and checking-in and out residents.
• Ensure that wake up calls are made promptly and newspapers are ordered and delivered.
• Be fully aware of all daily and weekly events in the hotel and be familiar with and promote hotel facilities and attractions within the property.
• Assist Guests with any requests e.g., information, making bookings, directions, handle, follow up and communicate any comments or complaints. Pass on to relevant Managers if unable to handle.
• Provide room service to Guests in accordance with Hotel Policies.
• Serve the late bar for residents in accordance with Hotel Policies.
• Monitoring the main door at night, ensuring all Guests show their room card prior to gaining entry into the late bar and receiving signatures for room charges.
• To ensure the bar closes at the appropriate time and that Guests are politely escorted (if needs be) to their bedrooms.
• Carry out fire and security walks during your shift and sign logs. Remove blockages and obstacles.
• Be confident to decide if it is necessary to raise the alarm and vacate the building and to recognise when guests have caused the alarm to go off and no need to vacate.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures and report all potential and real hazards immediately.
• To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
• To clean and ensure the foyer and surrounding public areas are left clean and tidy.
• To ensure back of house areas, including kitchen area where night porter prepare food is left clean.
• To set-up rooms as directed by the Duty manager and assist other departments (if required) with preparation for the following day.
• Record any Health/safety or maintenance faults in the book at Reception and ensure they are communicated to management.
• Ensure that all tasks are completed on each shift, record any unusual occurrences, faulty equipment etc or other problems arising to the Duty Manager and take appropriate action and ensure a thorough handover takes place at the end of the shift.
• Due to the nature of the Hotel industry, you must be flexible and available to work additional shifts when other Night Porter is on leave and accept reasonable changes or additions in work hours.
• Due to the nature of the industry, be flexible and available to work additional shifts when other Night Porter is on leave & accept reasonable changes or additions in work hours, which are necessary for the uninterrupted guest service.
• Attend meetings and training sessions as and when required e.g. Health and Safety, Fire Training.
• To carry out additional duties as requested by Management.

• To report to Head Chef, Senior Sous Chef & Hotel Management.
• To maintain standards for the appearance and behaviours of the kitchen team.
• To assist develop the skills and knowledge of the Commis Chefs.
• To be a key team player.
• To maintain a clean and tidy work place and participate in the necessary tasks required to keep work areas safe and to retain our Scores on the Doors 5 star rating.

• Handling guest requests, belongings and personal items with the utmost care, security and discretion.
• Taking pride in showcasing our public areas ensuring the highest standards of cleanliness.
• Always putting our guests first.
• To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
• To clean, maintain, service and present our 71 bedrooms with ensuite bathrooms.
• To replace glasses, mugs and cutlery in the rooms.
• To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
• To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards.
• To complete audits of the rooms on occupied rooms and departure rooms.
• To ensure service areas are kept tidy and clear.
• To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel).
• To clean, maintain, service and present the on-site self catering accommodation.

To provide an excellent casual dining experience for guests while meeting the required standards of menu knowledge and service.

Banqueting & Function Staff required to ensure high quality customer care. Service of food & beverages.

• Customer care.
• Service of food & beverages.
• Serving at functions, buffets, carvery, tray service, afternoon teas & grill bar, Kove Restaurant (according to business requirements).
• Product knowledge, menus, locality, hotel facilities.
• Maintaining a clean and tidy work area.
• Preparing for service and cleaning after service.