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Recruitment

Killyhevlin Lakeside Hotel & Lodges 

Be part of the award-winning team at one of Northern Ireland's favourite hotels. 

Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, we can offer you fantastic opportunities and are proud to be celebrating over 45 years as a family owned hotel.

Contact Human Resources T. +44 (0)28 6632 3481 or email: hr@killyhevlin.com

Qualifications & Experience

Essential:

Local knowledge.

Good communication skills.

Good standard of education.

Legally permitted to work in UK & Northern Ireland (provide evidence of immigration status & right to work in UK).

 

Desirable:

Previous food service/ waiting experience.

Industry recognised qualifications & certificates.

L2 Health & Safety at Work.

L2 Food Hygiene.

Fire Safety & Prevention.

 

Responsibilities

 

Provide excellent food and beverage service.

Prepare the work area for service and clear down afterwards.

Serve & clear food & drinks.

Provide table, room & buffet/carvery service.

Handle guest bills & payment.

Food Hygiene.

Excellent customer care.

Health & Safety in the workplace.

 

Qualifications & Experience

To provide an excellent casual dining experience for guests while meeting the required standards of menu knowledge and service.

  • Excellent customer care with a knowledge of food hygiene and health & Safety in the workplace.
  • Provide excellent food and beverage service by preparing the work area for service and clear down afterwards.
  • Serve food & drinks by providing table, room & buffet/carvery styles of service.
  • Handle guest bills & payment.

 

Responsibilities
  • Excellent customer care with a knowledge of food hygiene and health & Safety in the workplace.
  • Provide excellent food and beverage service by preparing the work area for service and clear down afterwards.
  • Serve food & drinks by providing table, room & buffet/carvery styles of service.
  • Handle guest bills & payment.

 

Qualifications & Experience

Essential:

NVQ L2 & L3 Beauty Therapy, confederation of international beauty therapy & cosmetology (CIBTAC) & comite international d'esthetique et de cosmetologie (CIDESCO).

Excellent customer care skills.

Good standard of education.

English: understand, speak, read & write.

Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID).

Professional experience of full body massage.

Currently active & up to date in Spa/beauty profession.

 

Desirable:

HND &/or degree level industry recognised qualifications.

Professionally Elemis trained.

Professionally Jessica.

Qualified to offer Reflexology & Indian Head massage.

2 years previous professional work experience in Spa/beauty.

Previous work experience in Elemis Spa.

Experience of reception duties.

Recent work experience in Spa/ beauty business.

 

 

 

Responsibilities

 

Customer care skills.

Reception duties.

Provide facial treatments.

Provide eyelash & eyebrow treatments.

Hair removal using waxing techniques.

Provide manicure & pedicure treatments.

Provide make-up treatment, plan & promote make-up activities.

Attend & pass training with Elemis to the required standard to be able to administer treatments as described & promote sales of Elemis products.

Build a regular client base with non-members & non-residents.

Promote additional products & services.

Develop & maintain effectiveness at work.

Control receipt, storage & issues of stock.

Maintain health & safety & cleanliness of work place, equipment/ materials.

 

Qualifications & Experience
  • Essential Skills

    • Good standard of education
    • EDCL
    • Excellent communicator
    • Excellent Customer care/ guest etiquette
    • Previous experience in a similar position
    • Conscientious and able to work on own initiative.
    • Excellent organisational skills with an eye for detail
    • Hands on approach to all areas within the hotel
    • Able to walk the premises, lift and carry
    • Clean driving licence
    • English - fluent: understand, speak, write. This is the primary language of the client base.

    Desirable Skills

    • To have food and bar service experience
    • To have completed Fire Warden certified training
    • To have completed First Aider certified training

 

Responsibilities

Our Part-Time Hotel Night Porter will offer a warm, memorable and personalised welcome while providing efficient, prompt, trouble free and courteous service to residents and guests in absence of Managers and other staff during the night. Our Night Porter will be responsible for the security of the hotel, (interior and exterior) and our overnight guests and will keep public areas clean and tidy, set meetings and functions for the following day’s events as per the Manager’s instructions and ensure the breakfast restaurant is set to the required standard. Being able to complete tasks accurately and within the given deadlines is essential

  • Report for duty punctually in the correct uniform, paying attention to hygiene and tidiness.
  • Work closely with Reception and Management and carry out any request that they may have in relation to customer needs.
  • To have working knowledge of computers for charging drinks, food and checking-in and out residents.
  • Ensure that wake up calls are made promptly and newspapers are ordered and delivered.
  • Be fully aware of all daily and weekly events in the hotel and be familiar with and promote hotel facilities and attractions within the property.
  • Assist Guests with any requests e.g., information, making bookings, directions, handle, follow up and communicate any comments or complaints. Pass on to relevant Managers if unable to handle.
  • Provide room service to Guests in accordance with Hotel Policies.
  • Serve the late bar for residents in accordance with Hotel Policies.
  • Monitoring the main door at night, ensuring all Guests show their room card prior to gaining entry into the late bar and receiving signatures for room charges.
  • To ensure the bar closes at the appropriate time and that Guests are politely escorted (if needs be) to their bedrooms.
  • Carry out fire and security walks during your shift and sign logs. Remove blockages and obstacles.
  • Be confident to decide if it is necessary to raise the alarm and vacate the building and to recognise when guests have caused the alarm to go off and no need to vacate.
  • Be fully conversant with all departmental Fire, Emergency and Bomb procedures and report all potential and real hazards immediately.
  • To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
  • To clean and ensure the foyer and surrounding public areas are left clean and tidy.
  • To ensure back of house areas, including kitchen area where night porter prepare food is left clean.
  • To set-up rooms as directed by the Duty manager and assist other departments (if required) with preparation for the following day.
  • Record any Health/safety or maintenance faults in the book at Reception and ensure they are communicated to management.
  • Ensure that all tasks are completed on each shift, record any unusual occurrences, faulty equipment etc or other problems arising to the Duty Manager and take appropriate action and ensure a thorough handover takes place at the end of the shift.
  • Due to the nature of the Hotel industry, you must be flexible and available to work additional shifts when other Night Porter is on leave and accept reasonable changes or additions in work hours.
  • Due to the nature of the industry, be flexible and available to work additional shifts when other Night Porter is on leave & accept reasonable changes or additions in work hours, which are necessary for the uninterrupted guest service.
  • Attend meetings and training sessions as and when required e.g. Health and Safety, Fire Training.
  • To carry out additional duties as requested by Management.
Qualifications & Experience

Essential Skills

  • Have a good standard of health and fitness: Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
  • Good standard of education.
  • The ability to prioritise and organise yourself.
  • Able to work under pressure and at high speed.
  • Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
  • Can do attitude and able to adapt to changes with problem solving abilities.
  • Attention to detail.
  • Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision.

Desirable Skills

  • 1 year minimum experience in the hospitality industry preferred. And 6 months minimum in housekeeping.
  • Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
  • Outstanding communication skills.

Further Information

Responsibilities
To take pride in the presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times.

  • Handling guest requests, belongings and personal items with the utmost care, security and discretion.
  • Taking pride in showcasing our public areas ensuring the highest standards of cleanliness.
  • Always putting our guests first.
  • To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
  • To clean, maintain, service and present our 71 bedrooms with ensuite bathrooms.
  • To replace glasses, mugs and cutlery in the rooms.
  • To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
  • To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards.
  • To complete audits of the rooms on occupied rooms and departure rooms.
  • To ensure service areas are kept tidy and clear.
  • To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel).
  • To clean, maintain, service and present the on-site self catering accommodation.
Qualifications & Experience

Essential Skills

  • Local knowledge.
  • Good communication skills.
  • Good standard of education.
  • Legally permitted to work in UK & Northern Ireland (provide evidence of immigration status & right to work in UK).

Desirable Skills

  • Previous food service/waiting experience.
  • Industry recognised qualifications & certificates.
  • L2 Health & Safety at Work.
  • L2 Food Hygiene.
  • Fire Safety & Prevention.
Responsibilities

To provide an excellent casual dining experience for guests while meeting the required standards of menu knowledge and service.


  • Excellent customer care with a knowledge of food hygiene and health & Safety in the workplace.
  • Provide excellent food and beverage service by preparing the work area for service and clear down afterwards.
  • Serve food & drinks by providing table, room & buffet/carvery styles of service.
  • Handle guest bills & payment.
Qualifications & Experience

Essential Skills

  • Good standard of education.
  • EDCL (European Computer Driving Licence) or equivalent.
  • NVQ L2 (or equivalent) in reception/ office and business skills.
  • Customer care. Local knowledge. Previous employment within a customer service industry.
  • Experience of working shifts and weekends.
  • Experience of working within a team.
  • Flexible to use previous work experience & assist another department if necessary.
  • Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID).

Desirable Skills

  • Previous hotel reception experience.
  • Working experience of computerised room management system (Welcome).
  • Working experience of food and beverage service.
  • Working experience of housekeeping service.
  • NVQ (or equivalent) industry recognised professional Hospitality qualification.

Further Information

Work time: Working 5 shifts out of 7 per week (mix of early & lates) includes weekends. Further hotel information: www.killyhevlin.com We are an Equal Opportunities Employer. We supply uniform, meal on duty, on-the-job & essential product training, secure staff car parking, employee of the month award, staff discounts. Wages paid fortnightly, directly into personal bank account, payslip emailed to personal email account. 3 months probation applies. References will be required. No staff accommodation or staff transport available. Evidence required of Right to Work in UK/NI & Immigration Status.

Responsibilities

Customer care. Checking in and checking out guests. Guest enquiries and problems. Guest accounts and payments. Administration. Other duties within the capabilities of the applicant the scope of the role.

  • Welcoming, checking in and out residents for hotel and self-catering units.
  • Dealing professionally with guest enquiries.
  • Guest accounts, billing and lodgements.
  • Switchboard, administrative duties.
  • Reservations, sales, cashier, recommendations and upselling.
  • Health and safety in the work place.
  • Other duties which may arise in the course of a shift, within your capabilities that will assist the hotel provide the guest with an excellent experience.
  • Able to arrange own transport to and from work.
Qualifications & Experience

Previous experience of Front Office Management (minimum 2 years)

ECDL, computer literacy, experienced in hotel property management systems.

Understanding of & ability to apply yield management.

Forecasting revenue performance.

Strong leadership skills to effectively manage & motivate our team to exceed targets.

Excellent selling capabilities & the ability & desire to coach selling techniques to Team Members

Excellent organisational & planning skills

Ability to work under pressure & under own initiative

Excellent customer care skills

Responsibilities

Ensure guests are greeted, checked in and allocated rooms promptly and courteously

Be readily available to deal with problems or complaints

Ensure maximum room occupancy within agreed overbooking policy

Ensure reservations are taken correctly and courteously with up-selling opportunities being exploited appropriately

Understand the implementation of the rate strategy to increase yield and regularly monitor.

Ensure effective liaison between reservations, front desk staff and all other departments

Ensure accounts are balanced daily

Ensure enquiries, messages for guests are dealt with courteously and efficiently

Ensure incoming & outgoing telephone calls are handled promptly and courteously

Ensure accurate and timeous submission of all reports and administrative work.

Oversee special events and Christmas bookings.

Prepare and submit, in the required format, annual budgetary information and updates as required.

Monitor trends within the industry and make suggestions on how to implement them.

Attend managerial meetings and ensure assistant managers & heads of department co-ordinate their staff to ensure the delivery of exceptional service to guests.

Circulate regularly throughout all hotel public areas maintaining a high profile with guests and staff.

Ensure front of house staff are correctly and smartly dressed at all times.

Ensure all front of house areas are clean, tidy, well maintained, refurbished at all times, including cloakrooms, toilets, luggage store and faults actioned without delay

Any other duties within your capability and determined by the General Manager in keeping with the role of a Front Office Manager.

Qualifications & Experience

To be eligible to apply for this role, you must have the legal right to work in the UK.

Good standard of education, fluent English speaker

Industry recognised hospitality management qualification.

Can demonstrate proven experience in event planning and coordination within the hospitality industry (2 years plus experience preferred).

Have flexibility to work evenings, weekends, and holidays as needed, when clients want to view the hotel facilities and if there is an event on.

Excellent organisational & planning skills

Ability to work under pressure & under own initiative

Excellent customer care skills

Have the ability to thrive in a fast-paced, high-pressure environment.

Have excellent communication and interpersonal abilities.

Have a strong understanding and adherence to Health & Safety, Food Safety, and Licensing Laws.

Desirable:

Degree qualification in Event Management, Hospitality, Tourism or a related field is desirable.

Previous experience in sales role with ability to close a sale.

Flexibility to respond to a range of different work situations.

Ability to work well under time pressure.

Passion for sales & for achieving targets & objectives.

Ability to anticipate peaks & troughs in the market & to price rooms accordingly

Strong analytical skills to understand key business indicators & competitive trends & develop approaches to such challenges.

Responsibilities

Liaising with potential clients wishing to book a wedding or an event and answering any queries and providing information about Killyhevlin event packages.

Working with couples to create, coordinate and deliver magical weddings from beginning to end.

Being present on the day of an event, to ensure the day runs smoothly.

Manage and support the setting up, preparation, coordination, and availability of event in conjunction with the Food & Beverage Operations Manager/ Duty Manager and Head Chef.

Planning and tailoring commercial events for clients and delivering events which meet customer expectations and fall within their budget.

Completing relevant essential administration work, keeping accurate and organised records of vendor contracts, budgets, and client details.

Delivering fantastic customer service, making clients feel comfortable and confident throughout the event planning process and keeping in contact with organisers of booked events, to ensure all details are covered.

Actively upsell food & beverages and demonstrate attention to detail and initiative.

Handle bookings, payments, and invoicing, in collaboration with Managers, Events Co-ordinator and Accounts Manager.

Collaborate closely with the Kitchen, Food & Beverage, Front Office and Accommodation departments to align events with overall organisational goals.

Ensure flawless execution of events through on-site management and problem-solving skills.

Communicate and negotiate with various suppliers to facilitate the sales process and manage and oversee activity providers and contractors as/ if necessary.

Collaborate with Marketing to create new events and products for direct sales and identify and manipulate opportunities and platforms to market, promote and increase the visibility and appeal of events to potential customers.

Develop operational and service standards, creating a comprehensive SOP manual and manage equipment inventory and place orders for replacements/additions as needed.

Ensure compliance with Health & Safety and Food Safety standards, as well as Licensing Laws.

Work effectively with the hotel management team to handle any emergency situations or incidents and monitor departmental service and teamwork, making improvement recommendations to maximize employee productivity and satisfaction through effective communication and motivation.

 Any other duties within your capability and determined by the General Manager in keeping with the role of an Events and Wedding Co-ordinator.