Recruitment

Duties will include:

• ensuring delivery of excellent customer service standards.
• ensuring all clients receive services of the best quality.
• ensuring the Spa team has confidence, knowledge, training and expertise required to maximise sales and achieve set targets
• delivering spa therapies listed in the spa brochure to our clients
• undertaking additional tasks and duties required by your manager from time to time.
• assisting with therapist training
• ensuring Cleanliness of spa at all times
• building rapport with our clients

Hours will be based on 40 hours per week working 5 shifts out of 7 per week. Our Spa is within our Health Club and part of our residential hotel so the role will involve weekend shifts to satisfy the expected level of customer demand for appointments. Our Spa is open to the public as well as to Health club members and Hotel residents.

Benefits Package

• Competitive wage paid fortnightly directly into personal bank account
• Provision of uniform, meals on duty, secure staff car-park, facial recognition clocking system
• Employee recognition awards, Investor in People company
• Staff discounts

Job Type: Full-time and part-time, permanent.

Contact Human Resources T. +44 (0)28 6632 3481 or email: hr@killyhevlin.com

Our Part-Time Hotel Night Porter will offer a warm, memorable and personalised welcome while providing efficient, prompt, trouble free and courteous service to residents and guests in absence of Managers and other staff during the night. Our Night Porter will be responsible for the security of the hotel, (interior and exterior) and our overnight guests and will keep public areas clean and tidy, set meetings and functions for the following day’s events as per the Manager’s instructions and ensure the breakfast restaurant is set to the required standard. Being able to complete tasks accurately and within the given deadlines is essential

• Report for duty punctually in the correct uniform, paying attention to hygiene and tidiness.
• Work closely with Reception and Management and carry out any request that they may have in relation to customer needs.
• To have working knowledge of computers for charging drinks, food and checking-in and out residents.
• Ensure that wake up calls are made promptly and newspapers are ordered and delivered.
• Be fully aware of all daily and weekly events in the hotel and be familiar with and promote hotel facilities and attractions within the property.
• Assist Guests with any requests e.g., information, making bookings, directions, handle, follow up and communicate any comments or complaints. Pass on to relevant Managers if unable to handle.
• Provide room service to Guests in accordance with Hotel Policies.
• Serve the late bar for residents in accordance with Hotel Policies.
• Monitoring the main door at night, ensuring all Guests show their room card prior to gaining entry into the late bar and receiving signatures for room charges.
• To ensure the bar closes at the appropriate time and that Guests are politely escorted (if needs be) to their bedrooms.
• Carry out fire and security walks during your shift and sign logs. Remove blockages and obstacles.
• Be confident to decide if it is necessary to raise the alarm and vacate the building and to recognise when guests have caused the alarm to go off and no need to vacate.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures and report all potential and real hazards immediately.
• To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
• To clean and ensure the foyer and surrounding public areas are left clean and tidy.
• To ensure back of house areas, including kitchen area where night porter prepare food is left clean.
• To set-up rooms as directed by the Duty manager and assist other departments (if required) with preparation for the following day.
• Record any Health/safety or maintenance faults in the book at Reception and ensure they are communicated to management.
• Ensure that all tasks are completed on each shift, record any unusual occurrences, faulty equipment etc or other problems arising to the Duty Manager and take appropriate action and ensure a thorough handover takes place at the end of the shift.
• Due to the nature of the Hotel industry, you must be flexible and available to work additional shifts when other Night Porter is on leave and accept reasonable changes or additions in work hours.
• Due to the nature of the industry, be flexible and available to work additional shifts when other Night Porter is on leave & accept reasonable changes or additions in work hours, which are necessary for the uninterrupted guest service.
• Attend meetings and training sessions as and when required e.g. Health and Safety, Fire Training.
• To carry out additional duties as requested by Management.

• Support Head Chef managing the kitchen.
• Deputise for Head Chef in their absence.
• Manage kitchen staff, including rota, disciplinary & HR issues in the absence of Head Chef.
• Supervise food preparation.
• Lead chefs in cooking & preparing meals, including checking food quality & overseeing cooking techniques.
• Prepare & cook food (hands on role).
• Take responsibility for more technical elements of cuisine.
• Induct new employees.
• Train junior chefs.
• Design / help Head Chef create menus.
• Work within specified budgets.
• Order supplies & negotiate with suppliers.
• Ensure kitchen meets high quality standards.
• Complete food hygiene documents to comply with the law & write environmental health reports when necessary.
• Establish strong relationships with staff in other areas of the business, including managers and front of house teams.
• Organise produce & ensure strict adherence to food hygiene regulations.

• Handling guest requests, belongings and personal items with the utmost care, security and discretion.
• Taking pride in showcasing our public areas ensuring the highest standards of cleanliness.
• Always putting our guests first.
• To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
• To clean, maintain, service and present our 71 bedrooms with ensuite bathrooms.
• To replace glasses, mugs and cutlery in the rooms.
• To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
• To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards.
• To complete audits of the rooms on occupied rooms and departure rooms.
• To ensure service areas are kept tidy and clear.
• To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel).
• To clean, maintain, service and present the on-site self catering accommodation.

Customer care. Checking in and checking out guests. Guest enquiries and problems. Guest accounts and payments. Administration. Other duties within the capabilities of the applicant the scope of the role.

Killyhevlin Function and Events Food & Beverage Staff coordinate and execute events, conferences, weddings, and banquets and assist with general food and beverage service duties as required. Responsibilities include setting up/breaking down dining/ conference rooms, greeting guests, serving food and drinks and providing excellent customer service. Ideal candidates will have a good education, excellence in customer service and flexibility to work shifts.

• Customer care.
• Guest enquiries, requests and deal with any problems.
• Product knowledge, menus, locality and hotel facilities.
• Assisting set up and clear rooms as per the client requirements.
• Service of food & beverages.
• Serving at functions; buffets, carvery, tray service, afternoon teas & grill bar and Kove Restaurant (according to business requirements).
• Maintaining a clean and tidy work area.
• Preparing for service and cleaning after service.

Responsibilities

• To be the primary point of contact for weddings, conferences, events and event-based accommodation, handling all enquiries and requests, reservations and providing accurate information in line with company policy.
• Identify and capitalise on new business opportunities to drive revenue growth and develop, implement, and oversee strategies for business growth and development.
• To attend and co-ordinate wedding fayres/ showcases and other business promoting events.
• To work with Hotel Management and staff to ensure the smooth running and execution of weddings, conference and events.
• To maintain strong communication with Hotel Management with weekly updates on status and business development and prepare/ assist prepare accurate information for function sheets.
• To discuss and advise clients on menus, beverage options and further in-house services. Ensuring in-house costings are sustained at their agreed levels.
• To upsell additional services, facilities and products throughout the planning stages.
• To be responsible for event payments, invoices, issue Pro-forma invoices and work with preferred suppliers.
• To ensure a prompt, courteous response and follow up to all enquiries.
• To ensure Killyhevlin is fulfilling all of the requirements detailed on the function sheet and that a courteous & professional service is being delivered.
• Completing relevant essential administration work, keeping accurate and organised records of vendor contracts, budgets, and client details.
• Delivering excellent customer service, making clients feel comfortable and confident throughout the event planning process and keeping in contact with organisers of booked events, to ensure all details are covered.
• Communicate and negotiate with various suppliers to facilitate the sales process and manage and oversee activity providers and contractors as/ if necessary.
• Collaborate with Marketing to create new events and products for direct sales and identify and manipulate opportunities and platforms to market, promote and increase the visibility and appeal of events to potential customers.

Responsibilities:

overall operational management of the kitchens on a daily basis

accountability for managing kitchen budget and controlling expenditure (including wages %)

accountability for stock management, deliveries, rotation and security

develop on Supplier relationships

delivering consistent high standards of cuisine and service

developing and enhancing menus in line with customer demands, satisfaction and feedback and which will also demonstrate the use of local produce e.g., “Taste of Ulster” and allergen awareness/ food intolerances and keep up with current dining trends

managing HACCP, food safety, COSHH and other legalities kitchen related

ensuring kitchen fixtures, equipment and premises are maintained to a high standard

managing, motivating, coaching and developing the entire kitchen team – chefs, stores, KPs & wash-up and carrying out job chats and appraisals

overseeing daily operations at all work stations, assisting in completing daily prep and ensuring required ingredients are available and of the desired quality and food is prepared for service times

maintain working relationships with other departments and personnel throughout the Killyhevlin considering their needs and the implications on the kitchen

ensure Killyhevlin procedures and standards for quality are fully adhered to

attend management meetings and hold regular departmental team briefings

assist with kitchen recruitment and deal with HR issues

contribute to the development of the Killyhevlin Business Plan, projects and initiatives to maintain our market position

Responsibilities

• Ensuring new starts are registered on the facial recognition clocking system & fully inducted on how the clocking system, rotas and payments operate, ensuring any starter information and ID is collected and recorded appropriately.
• Track, advise and authorise holiday entitlement for employees
• Ensure fortnightly hours are recorded on staff timesheets in preparation for payroll processing and track any anomalies
• Monitor aspects of employee performance e.g., attendance and sickness
• Liaise with relevant managers for any missed clockings, holidays, sick days, maternity/ paternity
• Gather and input essential data including starters, leavers, sickness, overtime and expenses claims.
• Respond to staff queries professionally.
• Assist with the operation & management of the Workflow Infinity App.
• Input information onto Sage Payroll
• Go through all timesheets updating holiday entitlements
• Process and print any p45’s
• Process Pension payments
• Actively participate in recruitment and selection in conjunction with departmental managers
• Actively deliver induction and onboarding to new recruits.
• Assist and ensure all paperwork for employees is up to date including contracts, handbook issued, etc
• Assist managers to complete annual appraisals and or quarterly job chats
• Assist to complete a companywide training needs analysis and develop an appropriate inclusive training programme and to be implemented in conjunction with departmental managers while ensuring the business remains operational.
• Assist, advise and handle disciplinary procedures and formal grievances in conjunction with departmental managers.
• Review and ensure company policies and procedures comply with employment regulations
• Respond to staff queries professionally.
• To retain the Investors in People award.
• Assist extract information and compile reports as required and assist prepare and provide reports as necessary to GM on request
• In addition to the above duties, you may be required from time to time, at the discretion of management, to complete other duties considered to be within your capabilities.

Our Fitness Instructor and Swim Teacher will deliver high-quality wellness experiences across both gym floor and aquatic facilities. You will split your time between motivating members in the gym and delivering structured swimming instruction to individuals and groups. Your main objective is to provide safe, engaging, and professional training that helps members reach their personal health goals.

• Conduct member inductions: Introduce new members to the gym floor layout and equipment safety protocols.
• Design exercise programs: Assess individual fitness levels to build tailored workout routines.
• Lead group classes: Deliver high-energy group fitness classes across various formats.
• Maintain gym floor standards: Ensure equipment is clean, functional, and organized throughout your shift.
• Provide workout floor coaching: Proactively offer technique corrections to prevent member injuries.
• Deliver swimming lessons: Teach structured group classes and private one-to-one sessions for all ages and abilities.
• Apply teaching frameworks: Align all instruction methods with standard frameworks such as Swim UK/ Ireland guidelines.
• Monitor swimmer progress: Evaluate skill development and award certificates or progression badges regularly.
• Ensure pool safety: Maintain constant vigilance over pool users and strictly implement facility emergency action plans.
• Manage pool equipment: Set up and clear away teaching aids like floats, fins, and lane ropes.
• Drive member retention: Build positive, long-term relationships with members to build a thriving club community.
• Promote club services: Encourage lesson enrolment and promote internal club services or secondary spend products.
• Resolve member inquiries: Answer customer questions directly on the floor or escalate issues to club management.