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Killyhevlin Lakeside Hotel & Lodges 

Be part of the award-winning team at one of Northern Ireland's favourite hotels. 

Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, we can offer you fantastic opportunities and are proud to be celebrating over 45 years as a family owned hotel.

Contact Human Resources T. +44 (0)28 6632 3481 or email:

Qualifications & Experience


Local knowledge.

Good communication skills.

Good standard of education.

Legally permitted to work in UK & Northern Ireland (provide evidence of immigration status & right to work in UK).



Previous food service/ waiting experience.

Industry recognised qualifications & certificates.

L2 Health & Safety at Work.

L2 Food Hygiene.

Fire Safety & Prevention.




Provide excellent food and beverage service.

Prepare the work area for service and clear down afterwards.

Serve & clear food & drinks.

Provide table, room & buffet/carvery service.

Handle guest bills & payment.

Food Hygiene.

Excellent customer care.

Health & Safety in the workplace.


Qualifications & Experience


NVQ L2 & L3 Beauty Therapy, confederation of international beauty therapy & cosmetology (CIBTAC) & comite international d'esthetique et de cosmetologie (CIDESCO).

Excellent customer care skills.

Good standard of education.

English: understand, speak, read & write.

Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID).

Professional experience of full body massage.

Currently active & up to date in Spa/beauty profession.



HND &/or degree level industry recognised qualifications.

Professionally Elemis trained.

Professionally Jessica.

Qualified to offer Reflexology & Indian Head massage.

2 years previous professional work experience in Spa/beauty.

Previous work experience in Elemis Spa.

Experience of reception duties.

Recent work experience in Spa/ beauty business.






Customer care skills.

Reception duties.

Provide facial treatments.

Provide eyelash & eyebrow treatments.

Hair removal using waxing techniques.

Provide manicure & pedicure treatments.

Provide make-up treatment, plan & promote make-up activities.

Attend & pass training with Elemis to the required standard to be able to administer treatments as described & promote sales of Elemis products.

Build a regular client base with non-members & non-residents.

Promote additional products & services.

Develop & maintain effectiveness at work.

Control receipt, storage & issues of stock.

Maintain health & safety & cleanliness of work place, equipment/ materials.


Qualifications & Experience

Essential Skills

  • Good standard of education.
  • EDCL (European Computer Driving Licence) or equivalent.
  • NVQ L2 (or equivalent) in reception/ office and business skills.
  • Customer care. Local knowledge. Previous employment within a customer service industry.
  • Experience of working shifts and weekends.
  • Experience of working within a team.
  • Flexible to use previous work experience & assist another department if necessary.
  • Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID).

Desirable Skills

  • Previous hotel reception experience.
  • Working experience of computerised room management system (Welcome).
  • Working experience of food and beverage service.
  • Working experience of housekeeping service.
  • NVQ (or equivalent) industry recognised professional Hospitality qualification.

Further Information

Work time: Working 5 shifts out of 7 per week (mix of early & lates) includes weekends. Further hotel information: We are an Equal Opportunities Employer. We supply uniform, meal on duty, on-the-job & essential product training, secure staff car parking, employee of the month award, staff discounts. Wages paid fortnightly, directly into personal bank account, payslip emailed to personal email account. 3 months probation applies. References will be required. No staff accommodation or staff transport available. Evidence required of Right to Work in UK/NI & Immigration Status.


Customer care. Checking in and checking out guests. Guest enquiries and problems. Guest accounts and payments. Administration. Other duties within the capabilities of the applicant the scope of the role.

  • Welcoming, checking in and out residents for hotel and self-catering units.
  • Dealing professionally with guest enquiries.
  • Guest accounts, billing and lodgements.
  • Switchboard, administrative duties.
  • Reservations, sales, cashier, recommendations and upselling.
  • Health and safety in the work place.
  • Other duties which may arise in the course of a shift, within your capabilities that will assist the hotel provide the guest with an excellent experience.
  • Able to arrange own transport to and from work.
Qualifications & Experience

Previous experience of Front Office Management (minimum 2 years)

ECDL, computer literacy, experienced in hotel property management systems.

Understanding of & ability to apply yield management.

Forecasting revenue performance.

Strong leadership skills to effectively manage & motivate our team to exceed targets.

Excellent selling capabilities & the ability & desire to coach selling techniques to Team Members

Excellent organisational & planning skills

Ability to work under pressure & under own initiative

Excellent customer care skills


Ensure guests are greeted, checked in and allocated rooms promptly and courteously

Be readily available to deal with problems or complaints

Ensure maximum room occupancy within agreed overbooking policy

Ensure reservations are taken correctly and courteously with up-selling opportunities being exploited appropriately

Understand the implementation of the rate strategy to increase yield and regularly monitor.

Ensure effective liaison between reservations, front desk staff and all other departments

Ensure accounts are balanced daily

Ensure enquiries, messages for guests are dealt with courteously and efficiently

Ensure incoming & outgoing telephone calls are handled promptly and courteously

Ensure accurate and timeous submission of all reports and administrative work.

Oversee special events and Christmas bookings.

Prepare and submit, in the required format, annual budgetary information and updates as required.

Monitor trends within the industry and make suggestions on how to implement them.

Attend managerial meetings and ensure assistant managers & heads of department co-ordinate their staff to ensure the delivery of exceptional service to guests.

Circulate regularly throughout all hotel public areas maintaining a high profile with guests and staff.

Ensure front of house staff are correctly and smartly dressed at all times.

Ensure all front of house areas are clean, tidy, well maintained, refurbished at all times, including cloakrooms, toilets, luggage store and faults actioned without delay

Any other duties within your capability and determined by the General Manager in keeping with the role of a Front Office Manager.

Qualifications & Experience

To be eligible to apply for this role, you must have the legal right to work in the UK.

Good standard of education, fluent English speaker

Industry recognised hospitality management qualification.

Can demonstrate proven experience in event planning and coordination within the hospitality industry (2 years plus experience preferred).

Have flexibility to work evenings, weekends, and holidays as needed, when clients want to view the hotel facilities and if there is an event on.

Excellent organisational & planning skills

Ability to work under pressure & under own initiative

Excellent customer care skills

Have the ability to thrive in a fast-paced, high-pressure environment.

Have excellent communication and interpersonal abilities.

Have a strong understanding and adherence to Health & Safety, Food Safety, and Licensing Laws.


Degree qualification in Event Management, Hospitality, Tourism or a related field is desirable.

Previous experience in sales role with ability to close a sale.

Flexibility to respond to a range of different work situations.

Ability to work well under time pressure.

Passion for sales & for achieving targets & objectives.

Ability to anticipate peaks & troughs in the market & to price rooms accordingly

Strong analytical skills to understand key business indicators & competitive trends & develop approaches to such challenges.


Liaising with potential clients wishing to book a wedding or an event and answering any queries and providing information about Killyhevlin event packages.

Working with couples to create, coordinate and deliver magical weddings from beginning to end.

Being present on the day of an event, to ensure the day runs smoothly.

Manage and support the setting up, preparation, coordination, and availability of event in conjunction with the Food & Beverage Operations Manager/ Duty Manager and Head Chef.

Planning and tailoring commercial events for clients and delivering events which meet customer expectations and fall within their budget.

Completing relevant essential administration work, keeping accurate and organised records of vendor contracts, budgets, and client details.

Delivering fantastic customer service, making clients feel comfortable and confident throughout the event planning process and keeping in contact with organisers of booked events, to ensure all details are covered.

Actively upsell food & beverages and demonstrate attention to detail and initiative.

Handle bookings, payments, and invoicing, in collaboration with Managers, Events Co-ordinator and Accounts Manager.

Collaborate closely with the Kitchen, Food & Beverage, Front Office and Accommodation departments to align events with overall organisational goals.

Ensure flawless execution of events through on-site management and problem-solving skills.

Communicate and negotiate with various suppliers to facilitate the sales process and manage and oversee activity providers and contractors as/ if necessary.

Collaborate with Marketing to create new events and products for direct sales and identify and manipulate opportunities and platforms to market, promote and increase the visibility and appeal of events to potential customers.

Develop operational and service standards, creating a comprehensive SOP manual and manage equipment inventory and place orders for replacements/additions as needed.

Ensure compliance with Health & Safety and Food Safety standards, as well as Licensing Laws.

Work effectively with the hotel management team to handle any emergency situations or incidents and monitor departmental service and teamwork, making improvement recommendations to maximize employee productivity and satisfaction through effective communication and motivation.

 Any other duties within your capability and determined by the General Manager in keeping with the role of an Events and Wedding Co-ordinator.

Qualifications & Experience

Essential Criteria:

English language speaker

Previous experience as a Head Chef gained in 4 star rated hotel/ catering operation

Industry recognised professional cookery qualifications

Current Food Hygiene certificate from recognised awarding body

Able to demonstrate strong management and leadership qualities

Excellent communicator

Strong attention to detail

Excellent numeracy skills

Previous experience of stock control, budgeting and forecasting wages

Experience of managing HACCP

Experience of writing menus, creative

Work well under pressure


Desirable Criteria:

Ability to demonstrate a genuine passion for food and the hospitality industry

Experience of supply chains and the use of local produce

Ambition to build on the existing reputation of the Killyhevlin and raise the profile to award winning



Excellent organisational ability

Menu and produce knowledge

Excellent customer care

Working knowledge of food preparation, cooking and presentation

Working knowledge of various methods of food service

HACCP and food safety supervisory

People management



overall operational management of the kitchens on a daily basis

accountability for managing kitchen budget and controlling expenditure (including wages %)

accountability for stock management, deliveries, rotation and security

develop on Supplier relationships

delivering consistent high standards of cuisine and service

developing and enhancing menus in line with customer demands, satisfaction and feedback and which will also demonstrate the use of local produce e.g., “Taste of Ulster” and allergen awareness/ food intolerances and keep up with current dining trends

managing HACCP, food safety, COSHH and other legalities kitchen related

ensuring kitchen fixtures, equipment and premises are maintained to a high standard

managing, motivating, coaching and developing the entire kitchen team – chefs, stores, KPs & wash-up and carrying out job chats and appraisals

overseeing daily operations at all work stations, assisting in completing daily prep and ensuring required ingredients are available and of the desired quality and food is prepared for service times

maintain working relationships with other departments and personnel throughout the Killyhevlin considering their needs and the implications on the kitchen

ensure Killyhevlin procedures and standards for quality are fully adhered to

attend management meetings and hold regular departmental team briefings

assist with kitchen recruitment and deal with HR issues

contribute to the development of the Killyhevlin Business Plan, projects and initiatives to maintain our market position

Qualifications & Experience


Hospitality background

Minimum 2 years of HR and Payroll working experience

CIPD: CIPD L5 HR Management or relevant HR industry recognised equivalent (consideration may be given to candidates working towards this award)

Associate CIPD or MCIPD membership

ECDL, working knowledge of relevant computer systems and software programs e.g., Sage.

A solid understanding of the key principles of employment law.

Excellent communication skills.

Solid ethics and morals, sound judgement and the ability to be confidential.



Previous experience working in HR for more than two years.

HR related degree: Bachelor’s degree in Human Resources or Business Management, Master’s degree in Human Resource Management.

A Trained Trainer and/ or Group Trainer.


Killyhevlin Lakeside Hotel and Lodges is a family-owned business currently employing 170 full-time and part-time staff (at peak times) on one site at Dublin Road, Enniskillen, Co. Fermanagh BT74 6RW. We are seeking an experienced HR and Payroll Administrator to take responsibility for day-to-day HR generalist duties and to assist the processing of our fortnightly payroll, track holidays and liaise with staff in collaboration with the Accounts and HR Managers. The role will include providing HR advice and support to managers, supervisors and staff in line with Killyhevlin policies, procedures and legal requirements, providing an administrative role, ensuring the smooth running of the HR/ payroll function, dealing with enquiries and reporting to the GM as necessary.


HR: reporting to HR Manager

Actively participate in recruitment and selection in conjunction with departmental managers

Actively deliver Induction and onboarding to new recruits.

Assist and ensure all paperwork for employees is up to date including contracts, handbook issued, etc

Assist managers to complete annual appraisals and or quarterly job chats

Assist to complete a companywide training needs analysis and develop an appropriate inclusive training programme and to be implemented in conjunction with departmental managers while ensuring the business remains operational.

Assist, advise and handle disciplinary procedures and formal grievances in conjunction with departmental managers.

Review and ensure company policies and procedures comply with employment regulations

Respond to staff queries professionally.

To retain the Investors in People award.

Assist extract information and compile reports as required and assist prepare and provide reports as necessary to GM on request

In addition to the above duties, you may be required from time to time, at the discretion of management, to complete other duties considered to be within your capabilities.

Qualifications & Experience

Fluent English speaker 
English language and Maths
Communication skills
Customer care skills
Health and Safety
Manual Handling

Hands on experience of maintenance role within a customer facing environment

Skills & Compentencies

Honesty, Integrity. Flexible, Reliable. Good level of physical fitness. Enjoy practical work. Able to work quickly, efficiently & methodically, neatly & cleanly. Ability to spot safety risks and address needs quickly. Ability to multi-task in busy environment. Adheres to hotel the Standard Operating Procedures. Good time manager. Good organisational skills. Good teamwork skills. A safety-conscious attitude to work

L2 H&S @ Work. COSHH Industry recognised qualifications is trades that give you a well-rounded background in topics like plumbing, electricity, air conditioning and heating systems, wall repair, carpentry and cleaning

Previous maintenance experience with. Experience of at least two years in a similar position in the hospitality industry.

Problem-solving aptitude

Car driver with clean license and insurance.


Position Summary: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs. Key Activities:

  • Respond and attend to guest repair requests.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests.
  • Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. · Communicate with different types of people to comprehend what they want and to provide them with information and assistance. · Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. · Update the maintenance work order form / Job-book and file them.
  • Ability to interpret readings from meters & gauges and other measuring units.
  • Ability to prioritize and organize work assignments.
  • Ability to work under pressure situations and exercise good judgements.
  • Ability to focus attention on details, speed and accuracy.
  • Ability to maintain confidentiality of hotel guests and pertinent hotel information. · Ability to ensure security of guest room access and hotel property. · Ability to read and understand test equipment, measuring devices, and safety manuals.
  • Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. · Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. · Program TV's and perform general housekeeping and engineering-related inventory duties.
  • Test, troubleshoot and perform basic repair on all types of equipment.
  • To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. · To operate as an independent mechanic by analysing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality. · To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency. · To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
  • Read and understand blueprints, schematic drawings, and technical parts breakdown.
  • Carry out specific oral and written instructions. · Maintain maintenance inventory and requisition parts and supplies as needed.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Maintains the hotel facility and related equipment in a safe and efficient manner.
  • Train and instruct other members of the staff through sharing of knowledge and skills.
  • Perform any other duties as assigned by the management or supervisors within your skills set and capabilities