Best RatesGuaranteed

How to Spa

Spa Treatment Times

Sunday-Tuesday: 10am-6pm
Wednesday: 10am-8pm
Thursday & Friday: 10am-9pm
Saturday: 9am-8pm

Arrival Time

Please arrive to The Spa 15 minutes prior to your appointment time.

Half & Full Day Spa Guests

For your comfort you will be provided with a locker, robe, towel and slippers. All guests using the water facilities must ensure that swimwear including a swim hat is worn at all times.

Etiquette

The Spa is a sanctuary for the mind, body and soul. Out of consideration for others, we request that visitors keep noise to a minimum. Mobile phones and electronic devices must be switched off before entering The Spa. Treatments and spa facilities are only available to persons aged 16 years and over.

Special Considerations

If you have high blood pressure, heart conditions, allergies or other medical complications we advise that you consult your doctor before booking any spa treatments. If you have a medical condition and would like to know what treatments you can avail of, please ask our spa therapists who will be happy to assist you.

Contraindications

All treatments are carried out subject to completion of our questionnaire, which you will be required to complete on arrival. Some medical conditions may restrict the treatments you can avail of. You are asked to contact us or your GP prior to arrival (with a doctor’s note if applicable). If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability. Therapist requested: If you request a particular therapist we endeavour to deliver but this is not always possible.

Pregnancy

Please advise us if you are pregnant or nursing as some treatments during this special time are not recommended. We have a range of treatments that have been specially selected to help with all your needs during this magical time and will be happy to recommend these treatments.

Individual/Group Bookings

A valid credit card number will be required and confirmed with a 50% deposit to secure your booking. We recommend that you book in advance of your arrival at the Spa in order to secure your preferred date and time of treatments.

Payment

We accept cash, all major credit cards and hotel guests can charge to their room. All prices are quoted in sterling pounds per person and are subject to change without prior notice. We also reserve the right to modify or discontinue treatments without prior notice.

Cancellation Policy –Individual Bookings

As a courtesy to other clients, a twenty-four hour notice is required, otherwise a 100% cancellation fee will be incurred on the given credit card or the deposit forfeited. Full charge will be imposed for a ‘no show’ or on the day cancellation.

Cancellation Policy – Group Bookings (4 people +)

As a courtesy to other clients, a fourteen day notice is required; otherwise a 50% cancellation fee will be incurred. If less than 7 days prior to arrival a 100% cancellation fee will be incurred.  Full charge will be imposed for a ‘no show’.

Refund Policy

Treatment packages are nonrefundable and non-transferable.

If Late for an Appointment

Appointment times must be adhered to. Should you arrive late, your treatment will end at the appointed time and full payment must be made.

Valuables

We recommend that no jewellery be worn at the Spa. The management accepts no responsibility for the loss of valuables brought onto Spa premises.

Weddings

It is the Spa policy to have a make-up trial prior to your wedding day for the bridal party.

Home Care

To continue your spa journey at home all products can be purchased at the Spa.

Add Price Policy

All prices are correct at time of entry/ print. Please note all prices are subject to change without prior notice.